I ran into this blog post today: http://socialtriggers.com/never-say-this-again Which is discussing the implications of saying “I’m doing the best I can”. And, suddenly, I don’t agree with the seemingly obvious. Why? Well, apparently one can use that kind of language to justify their lack of actions. On the other hand, we have natural limits, yet those… Read More »
Once upon a time, there was a project where an attempt was made to use Dynamics CRM business process stages as navigation tabs. I think it happened, at first, because of some misunderstanding of what business processes are and how they are supposed to be utilized. Still, as I joined the team a few months ago,… Read More »
It will not come as a shock if I say that CRM stands for the customer relationship management. However, I have been wondering lately what it really means to have a tool that can facilitate customer relationships management. First, let me clarify why the question came up at all. I am a Dynamics CRM consultant,… Read More »
If you have a plugin that runs on “delete”, and if you need to detect whether that’s part of a “cascade delete” (in which case you might not want to update some sort of summary information on the parent entity), here is how it can be done: if (context.ParentContext == null || context.ParentContext.MessageName == “Delete”… Read More »
I have seen a few examples of how to handle associate/disassociate messages in the plugins, and I have done it myself multiple times; however, some of those examples don’t work as is, and, more often than not, I have to spend more time than I’d like to on this kind of plugins. The code below is fresh… Read More »
I have been living in Ottawa for almost a year, and one difference I have noticed here is the UNION. Not a SQL union, not that one.. a labour union. Honestly, this is the first time in my not so short IT career where I see a labour union in action, and it is actually… Read More »
I noticed a strange thing about those stairs in my house. It’s a split house, so, every night, I would turn off the lights in the living room and go upstairs.. And what I hate about it is that almost every single time I would keep going up when there are no stairs anymore. Did… Read More »
Salesforce outage that happened this month has rightfully provoked all sorts of discussions about the dangers of cloud offerings. Most of those discussions are only theoretically interesting, since they are, for the most part, speculations on various aspects of what needs to be done to avoid this kind of situations, what the customers can do,… Read More »
Lately, I have been observing how a commonly accepted approach to the business analysis collided with a little bit unorthodox business analysis methodology, so that made me thinking of what really makes a best practice.. Many of us start in the information technology industry through some sort of “science” education. For me, it was applied… Read More »
There is an interesting document that talks about some of the best practices for Dynamics CRM: https://www.microsoft.com/en-us/download/details.aspx?id=48268 What’s really interesting is that it does not tell you what and how to do, but, rather, it explains what was the thinking behind Dynamics CRM design and what the expectations are. Once you know that, there is,… Read More »