Once upon a time, there was a project where an attempt was made to use Dynamics CRM business process stages as navigation tabs. I think it happened, at first, because of some misunderstanding of what business processes are and how they are supposed to be utilized. Still, as I joined the team a few months ago,… Read More »
Don’t get me wrong, I’m not going to say that XRM is flawless and/or that it fits anything and anyone. Not at all actually. If you gave me 15 minutes, I could keep complaining about missing XRM features for all that time. However, what I’m going to say is that, with the proper application of… Read More »
I think XRM is awesome. And I also think it is dangerous. This post is about the dark side of XRM. First of all, I think it’s not XRM itself which is dangerous. It’s how XRM is explained and sold to the clients – that’s what is making it dangerous. We do like to repeat… Read More »
I’ve been working with Dynamics CRM for over 5 years so far. That did involve various projects, for both private and public sectors. Some of those projects were more about CRM than others, but I’ve never seen a project where a client would take Dynamics CRM and start using it as is. There is always… Read More »